How Much Does It Cost to Have an 800 Number?

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Are you considering getting an 800 number for your business? Well, you’re in the right place! Having an 800 number can significantly enhance your business’s credibility and accessibility. But one crucial question arises: How much does it cost to have an 800 number? In this article, we’ll explore the factors that impact the cost of an 800 number, average pricing, and address frequently asked questions to help you make an informed decision.

What is an 800 Number?

First things first, let’s clarify what an 800 number actually is. An 800 number, also known as a toll-free number, is a telephone number that enables callers to reach your business without incurring any long-distance charges. By providing a free calling option, you remove potential barriers for customers to contact you, making your business more accessible and customer-friendly.

Having an 800 number offers several advantages. It portrays a professional image, boosts customer satisfaction, and can increase call volume, ultimately leading to improved sales and customer loyalty.

Factors Affecting the Cost of an 800 Number

Now that we understand the benefits, let’s delve into the factors that influence the cost of having an 800 number for your business. Understanding these factors will help you estimate the potential expenses and choose the best option for your budget.

1. Service Provider Fees

The primary expense associated with an 800 number is the service provider fee. Different providers offer various pricing plans, so it’s crucial to compare options. The cost structure may vary, including monthly fees, per-minute charges, or a combination of both. Consider your call volume and projected usage to determine the most cost-effective plan for your business.

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2. Call Volume and Usage

The number of incoming calls you expect to receive plays a significant role in determining the cost. Higher call volume requires a more robust plan, which might incur higher fees. Assessing your business’s needs and anticipated call volume will help in selecting a suitable plan that aligns with your budget.

3. Additional Features and Services

Service providers often offer additional features and services that can enhance your 800 number experience. These may include call forwarding, voicemail, call analytics, and more. While these features can be beneficial, they may come at an additional cost. Consider your business requirements and budget when deciding which features are worth the investment.

4. Contract Length and Commitment

Service providers may offer discounts or special pricing for longer contract commitments. While opting for a lengthier contract may reduce the monthly fee, it’s essential to carefully evaluate your business’s future needs and flexibility. Ensure that you have a clear understanding of the terms and conditions before committing to a long-term contract.

Average Costs of 800 Numbers

Now that we’ve explored the factors influencing the cost, let’s take a look at the average pricing range for 800 numbers. Keep in mind that these figures are approximate and can vary based on the factors mentioned earlier.

On average, the monthly service fee for an 800 number can range from $10 to $50. This fee often includes a certain number of minutes or a specific call volume. Additional minutes or exceeding the allotted call volume may incur extra charges, typically ranging from $0.02 to $0.10 per minute.

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If you require advanced features or services, such as call tracking or virtual receptionists, the monthly cost can increase to around $50 to $100. It’s important to assess the value these features bring to your business and weigh them against the additional expense.

FAQ (Frequently Asked Questions)

Are there any hidden charges?

No, reputable service providers do not have hidden charges. However, it’s crucial to carefully review the terms and conditions of your chosen plan to ensure you have a clear understanding of the pricing structure and any potential additional fees.

Can I keep my existing number when switching to an 800 number?

Yes, in most cases, you can keep your existing number. Service providers often offer number portability, allowing you to transfer your current number to their service.

Are there any ongoing monthly fees?

Yes, there are typically monthly service fees associated with having an 800 number. These fees cover the basic service and may vary depending on the provider and the plan you choose.

Can I cancel or transfer my 800 number?

Yes, you can cancel or transfer your 800 number. However, it’s important to review the terms and conditions of your contract with the service provider to understand any potential penalties or fees associated with cancellation or transfer.


In conclusion, having an 800 number can be a valuable asset for your business, enhancing accessibility and credibility. When considering the cost of an 800 number, it’s essential to evaluate factors such as service provider fees, call volume, additional features, and contract commitments. By carefully assessing your business’s needs and budget, you can select an 800 number plan that aligns with your requirements.

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Remember, the average cost of an 800 number ranges from $10 to $50 per month, with additional charges for exceeding call volume or availing advanced features. By understanding these costs and addressing frequently asked questions, you can confidently make an informed decision and enjoy the benefits of an 800 number for your business.

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